The customer is always right.

For a while now I've been doing a lot of research on some quality in-ear headphones and finally decided on the Klipsch S4i. Did a little scouring around local flyers and Future Shop was coincidentally having a $20 off sale on those exact headphones. Perfecto. Off I went to Future Shop late one evening after work, just in time before closing, and left a happy camper excited to try out my new babies. The first thing I did when I got home was test them out. But hey... these don't look like Klipsch earphones?! Actually, they're APPLE earphones, AND they're broken! Believe me, I was livid. And the first logical thing for me to do? Tweet, of course.


Within ten minutes, @FS_Connect responds to my tweet with an apology and a resolution. Amazing. As a huge believer in social media and good customer service, I was very pleased with the exceptionally speedy reply. Today, I took it back to a store and when explaining to them the issue, the two CS reps looked at me with great skepticism. They eventually told me to go back to the store I purchased them from as they'll be able to help me. FINE. My friend and I were already annoyed with the attitude they had towards us (absolutely no apologies, sympathy, or friendliness even), but we de-railed our afternoon plans and made yet another pitstop. The Heartland Centre, Mississauga location was even worse. Again, a series of judging looks, questioning, and ultimately, no dice. On their end, I do understand that they have no way of proving that I wasn't the headphone-switching culprit, but shit. How frustrating is it on my end, to firstly receive the wrong product, and secondly, be accused of switching the product?!

These headphones cost a little over $100. To me, it's a good chunk to pay for headphones, but tacking on the hassle of dealing with this situation, the gas money accumulated from driving from location to location, and not to mention TIME, it should be a lot less significant of an issue for Future Shop. What's a bill to them? To a company that sells big ticket items on a daily basis? Here's a thought; let the customer exchange the headphones to the proper pair, let me be on my merry way, and deal with it internally afterwards. But nope. Now I'm awaiting a reply from the head office before being able to proceed with further steps. Time is precious and with this situation, time is well wasted. Have you had negative experiences with Future Shop before? I'd like to hear them. And being completely objective, if you think I'm being unreasonable, I'd also like to hear your reasoning.

On an entirely irrelevant note, I recently bought this super fun and bright maxi dress from BCBG. :) Too bad summer's ending soon.

Korean grill house.

Nothing better than spending a late night with the boys alongside beers, meat, and more meat. Added to the experience of driving and parking downtown Toronto (never again), blasting music with the moonroof open, and ending the night with a very unique and surprisingly potent vodka-infused watermelon, it was nonetheless a good night.

In other news, I won a pair of Femme Fatale concert tickets from FLARE Magazine to see Britney Spears, and opening acts Nicki Minaj, Jessie and the Toy Boys, and Nervo! I saw Britney Spears two years ago on her Circus tour, but our seats were quite far back, which definitely took away from the experience. Some friends encouraged me to sell the tickets and treat myself to something more "tangible", but I figured I would never spend this much money on concert tickets for seats this close up and I might as well take advantage of this opportunity and enjoy it. So needless to say, I'm super excited. I'm expecting one hell of a night, Miss Britney.

Classic cupcakes.

Practically everyone knows I'm a cupcake enthusiast, but when it comes to baking them myself, I'm embarrassingly horrible. From setting a toaster on fire, to melting a spatula while making grilled cheese, I'm notorious for screwing things up in the kitchen. I'm trying to change that, though! So here is my first attempt at baking cupcakes on my own, with absolutely no help or guidance. The vanilla cake recipe I used was from Martha Stewart and the chocolate frosting, well, I owe that to my friend Duncan Hines. They turned out better than I expected and for once, I was happy to eat something I baked myself. We all have to start somewhere, right? And sticking to my little cupcake theme, I wanted to share these cute little earrings I picked up at Forever 21. I don't see myself wearing them much, if at all, but I just had to add them to my collection. For less than a toonie, I can't go wrong.